Welcome to GiVV2 Digital. GiVV2 Digital is a service that enables a business access to our platform and website for the issuance, delivery and redemption of digital gift cards .
Please read this document carefully as it describes the legally binding agreement between GiVV2 Digital and you on which we offer you access to our platform, website and our independent third-party payment processor/s to purchase eGift Cards. eGift Cards sold via this service are only valid within Australia (collectively the “GiVV2 Digital Services”).
You are the business signing up to and using the GiVV2 Digital Services that enables delivery of digital gift cards (eGift Cards). We are GiVV Technologies Ltd (ABN 91 143 010 048) (“GiVV”), the owner and operator of the GiVV2 Digital Services.
This agreement between you and GiVV is for the supply of the GiVV2 Digital Services and signing up for the GiVV2 Digital Services and sending an eGift Card, you are acknowledging and consenting to this agreement.
We are both partners in this agreement, therefore both of us can expect that the other party will act in good faith and in the best interests of each other.GiVV's obligations and responsibilities under this agreement
We will supply you with access to our platform enabling you to setup, deliver and manage eGifts Cards you wish to send.
We will provide support to you and your staff in relation to the operation of the GiVV2 Digital Services.
We will provide basic support to your eGift Card recipients on how to redeem and use a GiVV2 Digital eGift Card via email or online form.Your obligations and responsibilities under this agreement
To use GiVV2 Digital Services, you will need to register an account and in doing so agree to:
You must ensure that the email addresses and other personal details of your eGift Card recipients are collected and used in accordance with all relevant Australian legislation, including privacy and spam laws.
You are responsible to ensure recipient email addresses are accurate. The GiVV2 Digital Services platform enables you to track the status of emails that are unable to be delivered and you are solely responsible for resolving deliverability issues.GiVV2 Digital Services Description
GiVV2 Digital Services eGift Cards are retailer-issued electronic gift cards or vouchers. These gift cards and vouchers are issued by the relevant retailer, and are subject to the retailer's terms and conditions of redemption and expiry dates. By sending, an eGift Card you agree to be bound, and will procure that the recipient agrees to be bound, by the terms and conditions that retailer has attached to that eGift Card.
GiVV2 Digital Services eGifts Cards have an expiry date set by the applicable retailer. If the recipient of an eGift Card has not redeemed their eGift before the expiry date, the value of that eGift is forfeited.
The GiVV2 Xchange Card will allow a recipient to select from the full range or a range specified by you of retailer issued electronic gift cards and vouchers to that value.
Please check the relevant retailers terms and conditions before you purchase an eGift Card or use the GiVV2 Xchange Card to exchange for a retail eGift Card.
The recipient will receive an email from email@example.com with an attachment containing the eGift Card voucher or GiVV2 Xchange Card.
GiVV accepts no liability if the recipient is unable to redeem an eGift Card or GiVV2 Xchange Card within the 3 year validity period, or the goods or services redeemed are not to the purchaser's or gift recipient's satisfaction.
The recipient of the eGift Card or GiVV2 Xchange Card is responsible for the safe keeping of the eGift Card or GiVV2 Xchange Card at all times.
We have engineered and built our GiVV2 Digital Services platform to support high availability and reliability . However, despite our best efforts, we make no representations or provide any warranty that the GiVV2 Digital Services platform will be 100% reliable and available at all times.
You are responsible for maintaining the confidentiality of your account username and / or password. You are responsible for all uses of your account, whether or not authorised by you. You agree to immediately notify us of any unauthorised use of your account.
How will GiVV use your details and email addresses of your eGift Card or GiVV2 Xchange Card recipients?
Either party to this agreement may terminate this agreement with 7 days' written notice to the other party.
If you wish to close your GiVV2 Digital Services account, you may request a refund of deposited funds that have not been used to purchase or send eGifts Cards or GiVV2 Xchange Cards. The total amount available for refund at any time is calculated as the total of all funds you have deposited less the total face value of all eGifts Cards and GiVV2 Xchange Cards you have sent and less the total of any other amounts you have been refunded (if applicable).